In part 1 I talked about how a conversation on my blog took a frustrated customer with problems to a situation where they got sales to quote them for another Oracle product. Part 2 is a more personal branding issue.
Generating Consulting Opportunities
I contacted a reader of my blog who’d added some comments and I got the reply below:
<company X> is using Oracle as well, but they are not fully implemented across the globe. I’m noticing that we are having a hard time with intercompany transactions as they relate to foreign currencies.
I was researching the issue on google and I came across your blog. I think your blog is a great tool for questions, but I think I have too many question to ask on your blog. I was wondering if you did any consulting work?
Happy as I am in my job, especially now I’m working on GL too, it’s always nice to have other options. Of course this might lead to Oracle Consulting getting some work from this person, which would be nice too.
What is also really important to note is the research started with Google; not the user documentation, not support, not metalink or OTN, straight to google. I had a similar experience yesterday, I needed to know the IP address of my netgear wireless router. I didn’t go and dig out the instruction manual that came with it (not sure if I still have it), I didn’t go to netgear.com and start to navigate through that, I just googled it and I had the answer in seconds (192.168.0.1 for the record) and I have no idea what the source of the information was, I just know it worked. So if you have information about how best to use your products, you better get those tips and tricks out there so google can find them. I call it Help 2.0, but it seems other people have thought of that term already.
UPDATE: I now have added part 3 in this series.